How can we help?

General

Getting started requirements
How to log in to SpamBull
How to reset a forgotten password
How to change password
How to set up Two Factor Authentication (2FA) or Multi-Factor Authentication (MFA)
How to change the language of the Admin Center
How to add an Admin User (administrator)

FAQ

How to protect for impersonation, spoofing or phishing mails
How to report messages as spam or not spam
How long are messages kept in the Delivery Queue
How to fix the error when logging in
How to check MX records with MX verification tool

Allowlist/Blocklist

How to Allowlist an email and/or domain
  How to Allowlist Incoming Sender
  How to Allowlist Recipient
  How to Allowlist Outgoing Sender
How to Blocklist an email and/or domain
  How to Blocklist Incoming Sender
  How to Blocklist Recipient
  How to Blocklist Outgoing Sender
How to Allow emails based on language
How to Block emails based on language
How to Allow emails based on country or continent
How to Block emails based on country or continent

Reporting

How to generate Outgoing Report
Protection Reports
  How to directly send a report to a specific email user
  How to enable daily or weekly report to a specific email user
  How to enable daily or weekly report of all the protected mailboxes

Search

How to check Incoming Log
How to check Outgoing Log

Attachment restrictions

How to Block password-protected attachment
How to Block specific attachment file types
How to Block potentially unwanted attachments
How to Block attachments containing Hidden Executables
How to Block attachments with macros

Set up for Exchange On-Premises

How to set up incoming filtering for Exchange On-Premises
  How to add domain
  How to set up MX records
How to set up outgoing filtering for Exchange On-Premises
  How to add domain
  How to create outgoing user
  How to set up smart host
  How to set up SPF
  How to set up DKIM
  How to set up DMARC

Set up for Exchange Online

How to set up incoming filtering for Exchange Online
  How to add domain 
  How to set up inbound connector 
  How to set up enhanced filtering for connector
  How to set up MX records 
How to set up outgoing filtering for Exchange Online
  How to add domain
  How to create authenticating domain
  How to set up outbound connector
  How to set up transport rule
  How to set up SPF
  How to set up DKIM
  How to set up DMARC